Scheduling Engine for MSPs & IT Teamsv4.0 Live
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How many hours does
your team lose to
scheduling?

Drag the sliders. Get your personalized recovery estimate — before we ask for anything.

Technicians on Staff8
150
Avg Tickets / Week120
10500
Current No-Show Rate18%
1%60%
Hours Recovered / Mo
561
hrs back to billable work
Revenue Saved / Mo
$70,125
at $125/hr avg billable
DISPATCH_BOARD_LIVE

Your team,
precision-routed.

Every ticket timestamped. Every technician GPS-pinned. Every client portal glowing green.

Dispatch Control — Live
DSP-0041critical
Meridian Health Group
VPN auth failure — 12 users
en-routeETA 09:47
GPS Pinned — J. Nakamura
SLA 4h
DSP-0042high
Castlepoint Capital
Exchange MX record drift
dispatchedETA 10:15
DSP-0043critical
Redwood Logistics
NAS array degraded RAID
on-siteETA 11:30
DSP-0044normal
Fenwick & Aldrich LLP
Printer fleet offline
dispatchedETA 13:00
47
Open
12
En Route
98.3%
SLA Safe
12,400+
IT Teams Active
2.1M
Tickets Dispatched
99.7%
SLA Compliance
$0
Setup Fee
AUTO-ROUTING
GPS PINNING
SLA WATCHDOG
CLIENT PORTALS
INSTANT DISPATCH
SLA COMPLIANCE
AI SCHEDULING
LIVE ANALYTICS
AUTO-ROUTING
GPS PINNING
SLA WATCHDOG
CLIENT PORTALS
INSTANT DISPATCH
SLA COMPLIANCE
AI SCHEDULING
LIVE ANALYTICS
The Transformation

Chaos resolves into order.

Every scroll section below shows a real scenario — the left is where you are, the right is where Dispatch takes you.

Scenario 01

From Phone Tag to Instant Dispatch

Before Dispatch
Cluttered IT support desk with multiple monitors showing alert notifications and overflowing ticket queues
SLA BREACH
MISSED CALL

The Queue Nobody Owns

200 open tickets, 3 shared inboxes, zero visibility. Technicians call clients; clients call back when the tech is on-site somewhere else.

14 missed callbacks today
Avg response lag: 2h 47m
3 SLA breaches this week
With Dispatch
2m 14s
avg time from ticket to confirmed appt

Auto-Routed in 90 Seconds

Dispatch reads the ticket, checks technician proximity and skill match, and fires a calendar invite to the client — no human in the loop.

Auto-routed to nearest certified tech
Client self-confirms via portal
Calendar block + GPS pin set
Scenario 02

SLA Visibility Before the Breach

Before Dispatch
Red alert dashboard showing SLA breach warnings and escalating timer notifications on dark monitor screens
SLA BREACH
MISSED CALL

Discovered at 11:58 PM

SLA expires at midnight. Nobody flagged it. The operations manager finds out via angry email at 8 AM — and a $12,000 penalty clause activates.

No breach warning system
Manual SLA tracking in spreadsheets
$12K average penalty exposure
With Dispatch
0
SLA breaches for customers on Dispatch in 2025

SLA Watchdog Runs 24/7

Dispatch monitors every contract window. At 75% elapsed, it auto-escalates and reassigns if needed — before you even open your laptop.

Breach alert at 75% SLA elapsed
Auto-escalate to senior tech
Client notified proactively
Scenario 03

White-Label Portals Your Clients Actually Use

Before Dispatch
Frustrated IT manager on phone looking at cluttered desk with sticky notes and multiple ringing phones
SLA BREACH
MISSED CALL

"Where Is My Technician?"

Clients call the main line 4× per ticket for status updates. Each call costs 8 minutes of dispatcher time — and still nobody's happy.

4.2 status calls per ticket avg
8 min dispatcher time per call
Client satisfaction: 61%
With Dispatch
89%
drop in inbound status calls after portal launch

Self-Service Portal, Your Brand

Every client gets a branded portal: live GPS map of their technician, one-click rescheduling, and instant ticket history — zero calls needed.

Live GPS tracking, client-facing
One-click reschedule / cancel
White-labeled to your MSP brand

System Metrics

Live operational data — refreshed every 60 seconds

Tickets Dispatched Today
1,847
MinMax
Avg Route Time
2m 14s
MinMax
SLA Compliance
99.7%
MinMax
Active Technicians
342
MinMax
[Live Monitor]

Precision Routing
at Enterprise Scale

Dispatch manages multi-team routing across counties, skill-based assignment, and calendar sync — all from a single dark-glass control surface.

Jan 2025Feb 2026
[007]

Built for Infinite Scale

Serverless dispatch engine handles 50K+ concurrent tickets without manual intervention.

99.97%
Uptime
Enterprise Validation

Trusted by Operations Teams

MSP managers, solo consultants, and enterprise help desks — they all came for the scheduling, stayed for the control.

Darnell Washington, operations manager in professional attire
Darnell Washington
Operations Manager, TriState MSP Solutions
Newark, NJ
18mavg response time

"We had 214 open tickets across three counties and one dispatcher who was drowning. Dispatch cut our average response time from 2h 47m to 18 minutes. The SLA watchdog alone saved us $40K in penalty exposure last quarter."

01
Priya Chandrasekaran, solo IT consultant smiling in office setting
Priya Chandrasekaran
Solo IT Consultant, Chandrasekaran IT
Austin, TX
+31%effective hourly rate

"I was losing 12 billable hours a week to phone tag and rescheduling. Now clients book directly, confirm themselves, and I get GPS-stamped records for every visit. My effective hourly rate went up 31% in the first month."

02
Marcus Hoffmann, IT director in business casual attire at desk
Marcus Hoffmann
Director of IT Operations, Aldgate Financial Group
Chicago, IL
$0SLA penalties since go-live

"Our SLA contract has a $15K/day penalty clause. Before Dispatch, we had three near-misses in Q3. Since deployment, zero breaches across 1,200 monthly tickets. The board stopped asking about IT incidents."

03
Keiko Tanaka, help desk lead with headset in modern office
Keiko Tanaka
Help Desk Lead, Pacific Northwest Tech Services
Seattle, WA
89%drop in status calls

"The white-label client portal was the game-changer for us. Status calls dropped 89% in the first week. Clients track their tech like a rideshare — they love it, and my team can actually focus on resolving tickets."

04
Rafael Dominguez, field services manager reviewing tablet in warehouse
Rafael Dominguez
Field Services Manager, Southwest IT Partners
Phoenix, AZ
23%faster avg ticket resolution

"GPS pinning changed everything for field accountability. I can see exactly where every tech is, how long they've been on-site, and whether the job is trending over time. The dashboard is what I wish every tool looked like."

05
Simone Adeyemi, CTO in modern tech office environment
Simone Adeyemi
CTO, Brightline Managed Services
Atlanta, GA
1 dayfull API integration time

"We evaluated four scheduling platforms. Dispatch was the only one that felt built for MSPs, not retrofitted from a generic booking tool. The API was live in our stack in under a day. Onboarding 40 techs took one afternoon."

06
Start Free — No Credit Card

Start Dispatching
Free Today.

Connect your calendar, import your team, and have your first ticket auto-routed within 15 minutes. No setup fee, no onboarding call required.

Free plan: 3 techs, 50 tickets/month forever
Google, Outlook, CalDAV — connects in 2 minutes
SOC 2 Type II certified infrastructure

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